Frequently Asked Questions
What is the focus of this project?
WSU will retire our aging point of sale system, Core One Step, in winter 2021-2022. We will replace it with a new system called TouchNet, which will allow WSU students and departments to manage payments and deposits securely and easily.
What is TouchNet?
TouchNet provides a comprehensive suite of applications to support commerce needs of colleges and universities. The application offerings include solutions to support business needs, such as Business Office Cashiering for departmental payments and deposits, an Online Bill Payment Account Center for students, and more.
Why did we select TouchNet?
Eastern Washington University completed an RFP in mid-2019 that included response from all the enterprise vendors we reviewed to replace our point of sale system. They included language in their RFP and contract when they awarded it to TouchNet that allowed other public institutions of higher education in Washington to use this contract. The University of Washington also use the Eastern Washington University contract to replace their system at the end of 2019.
After reviewing the product offerings and cost structures of the available enterprise vendors, we decided that the best solution for WSU’s needs was that provided by TouchNet. This would also allow for greater collaboration with our higher education counterparts.
When will we start using TouchNet?
WSU staff will start using the TouchNet program Business Office Cashiering in winter 2021-2022. Students will start using the Online Bill Payment Account Center in winter 2021-2022 as well.
We are investigating adding another TouchNet program called Marketplace at a later date, which will allow departments to sell items online. We are meeting with departments to discuss their requirements and make sure Marketplace could meet those needs before we move forward.
Why are we replacing our point of sale system?
Our current point of sale system, Core One Step, is outdated to the point where the company that manufactured it will soon stop supporting it (on March 31, 2022). We need a modern point of sale system to support WSU’s business needs now and in the future. TouchNet delivers.
Do I have to learn another new system?
Yes. TouchNet’s products are very similar to the applications currently used on campus like Core One Step. This should make the transition easier. TouchNet’s integrations into Workday and myWSU bring additional benefits that will help minimize the steps needed to get transactions into these systems.
Who is working on this project?
Launching TouchNet is a collaborative effort between the Bursar’s Office, Information Technology Services (ITS), and the Modernization Department. Meet our team here.
How can I learn more?
Subscribe to our listserv for project updates and resources: mailchi.mp/wsu/touchnet