Loan Collections

Loan Collections

Billing Statements

Billing Schedule
Bills, also referred to as statements, are sent out around the 15th of the month, with payment due the first of the following month. Bills will be sent out by Educational Computer Systems, Inc, (ECSI) and you now have the option of receiving your billing statement electronically. To sign up for electronic billing, please go to You have until the 15th of the month to make your payment without penalty. If your payment is not received by the time the next month’s bills are run, your account will be assessed a late charge.  For questions regarding electronic payments, please contact Heartland/ECIS customer service at (888)549-3274.

Billing Information
The bill will list all your loans. The top part of the billing shows the amount due, the due date, as well as the payoff balance. The middle portion lists all your loans as well as other information such as amount due on each, balance to pay in full for each, frequency of payment, interest rate of the loan, total amount borrowed for each loan type, principal balance and interest paid for each loan and date of last payment. The bottom part of the statement has an area for important messages regarding your loans. Be sure to always read your messages. (Note: It is always a good idea to write your WSU ID number on your check or any correspondence regarding your loans.)

Credit Reporting

All your campus-based student loans are reported to the three national credit bureaus: Equifax, Experian (formerly TRW) and TransUnion. If you have student loans from other lenders, they are also probably reported to at least one of these credit bureaus. Once your student loans go into repayment, you will be building either a positive or a negative credit history.  WSU’s policy is to uphold federal regulations regarding accurate credit reporting.

Delinquent Loans

Delinquent loans are assessed late penalties, collection fees and/or litigation fees. Failure to pay loan obligations will increase the amount owed and create a negative report to the Credit Bureau. If your account is past due, transcripts, diplomas, future registration, and other university services will be withheld.